Terms of Service

Last updated: 11 August 2026

1. Agreement

These terms are between you and [LEGAL ENTITY NAME] (“Quantilence”, “we”), registered at [REGISTERED ADDRESS]. By creating an account you accept them. If you are accepting on behalf of a company, you confirm you are authorised to bind it.

2. The service

Quantilence provides face and document tools through a web dashboard: face comparison, face detection, face blurring, a searchable face collection (“Face Store”), and text extraction from documents (OCR).

Beta features. Anything marked Beta — currently OCR — is provided as-is and may be inaccurate, changed, or withdrawn. Do not rely on it for anything consequential.

Accuracy. These tools produce probabilistic results. They are decision support, not decision makers. You must not use them as the sole basis for any decision that materially affects a person — including identity verification, employment, credit, insurance, housing, or access to a service or premises — without meaningful human review.

3. Your allowance and credits

Your allowance. Every account includes [25] operations a month at no cost, renewing on the 1st. No card is required and we will not ask for one unless you choose to buy credits.

Credits.There is no subscription and nothing recurring. When you need more than the allowance you buy a pack of operations outright — a single charge, taken once. Credits do not expire, and your monthly allowance is always spent before them. Prices are shown before tax; the total at checkout includes the tax for your country.

Price changes.We will give you at least 30 days’ notice by email before any price increase. You may cancel before it takes effect.

Taxes. Payments are handled by Dodo Payments as Merchant of Record. They are the seller of record, collect any applicable sales tax, VAT or GST, and issue your invoice.

Allowances. Each plan includes a monthly number of operations. When you reach it, operations stop until the period resets or you upgrade. We never bill you for going over — there are no overage charges.

4. Credits and refunds

Nothing to cancel. There is no subscription and no recurring charge. The Free allowance renews every month whether or not you ever buy anything, and stopping simply means not buying another pack.

Credits are non-refundable.A pack is a one-time purchase of operations, available to use immediately and without expiry. We do not offer refunds for change of mind, for unused operations, or for an account you stop using. Buy the smaller pack first if you are unsure — that is what it is sized for.

This does not remove your statutory rights. Where the law of your country gives you a right to a refund, that right applies regardless of anything above. Payments are taken by Dodo Payments as Merchant of Record and their own policies apply to the transaction as well.

Your data after cancelling. Cancelling does not delete anything. Your collections stay exactly as they are on the Free plan. Deleting your account (Settings → Danger zone) is what erases them, and that is immediate and permanent.

5. Your obligations around face data

This section is the one that matters most. By uploading a person’s face you warrant that:

  • you have their informed, explicit, documented consent to have their face processed and stored, obtained before upload;
  • you have told them what it is used for, how long it is kept, and how to withdraw consent;
  • you have a lawful basis under every regime that applies to you — including the GDPR, Illinois BIPA and equivalent state laws, and India’s DPDP Act;
  • you will delete their data promptly if they withdraw consent.

You are the controller of that data and we are your processor. You indemnify us against claims arising from face data you uploaded without a lawful basis.

6. Acceptable use

You must not use Quantilence to:

  • process anyone’s face without the consent described above;
  • conduct surveillance of the general public, or identify people from public photos or social media without their knowledge;
  • profile or target people by race, ethnicity, religion, sexual orientation, disability, or any other protected characteristic;
  • build a watchlist or scoring system that restricts someone’s access to employment, credit, housing, healthcare or public services without human review;
  • process material that is illegal where you or we operate;
  • resell or sublicense access, or share your account credentials;
  • attempt to circumvent plan limits, or interfere with the service’s security or availability.

We may suspend an account we reasonably believe is breaching this section. Where it is safe and lawful to do so, we will tell you first and give you a chance to fix it.

7. Availability

We aim to keep the service running continuously, but we do not promise it will be uninterrupted. Any uptime figure shown on a plan is a target we work to, not a contractual guarantee, and no service credits attach to it. A binding SLA is available on Enterprise agreements — talk to us.

We will give reasonable notice of planned maintenance, and will keep it outside business hours where we can.

8. Your data and ours

Everything you upload stays yours. You grant us only the licence needed to run the service for you — process the file, store what you asked us to store, and show it back to you. We do not use your content to train models.

How we handle personal data is set out in our Privacy Policy. Where we process personal data on your behalf we do so as your processor; a data processing agreement is available at privacy@quantilence.com and, once signed, takes precedence over this section.

9. Warranties and liability

The service is provided “as is”. To the maximum extent the law allows, we disclaim implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

Our total liability in any 12-month period is capped at the amount you paid us in the 12 months before the claim. We are not liable for indirect, incidental or consequential loss, or for lost profits, revenue or data.

Nothing here limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited. If you are a consumer, your statutory rights are unaffected.

10. Suspension and termination

You may stop using the service and delete your account at any time. We may suspend or terminate an account for a material breach of these terms or where required by law. If we terminate without cause we will refund any credits you have not spent.

11. Changes to these terms

We will email you at least 30 days before any material change. Continuing to use the service after it takes effect means you accept it; if you would rather not, stop buying credits — anything already bought stays usable.

12. Governing law

These terms are governed by the laws of [JURISDICTION], and the courts of [JURISDICTION] have exclusive jurisdiction. If you are a consumer, this does not deprive you of the protection of the mandatory laws of the country where you live.

13. Contact

General, billing and refunds: support@quantilence.com
Legal, privacy and DPAs: privacy@quantilence.com